Koko: Psychological well being service used an AI chatbot with out telling individuals first

Koko: Psychological well being service used an AI chatbot with out telling individuals first

The free psychological well being service Koko experimented with utilizing an AI chatbot to assist reply to individuals in search of assist. The check has drawn criticism as being unethical and missing transparency

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10 January 2023

Koko: Psychological well being service used an AI chatbot with out telling individuals first

Psychological well being apps provide assist by way of their platforms

Emanuel M. Schwermer

A psychological well being service that permits individuals to obtain encouraging phrases of assist and recommendation from others examined AI-generated responses with out first notifying the recipients.

Rob Morris, founding father of the free psychological well being service Koko, outlined in a series of Twitter posts how the agency examined utilizing a chatbot to assist present psychological well being assist to about 4000 individuals. The chatbots had been powered by GPT-3, a publicly accessible AI constructed by San Francisco-based firm OpenAI.

The check enabled customers of Koko’s on-line peer …

MENTAL HEALTH