Medline, CareXM ink unique settlement to fight ‘triage chaos’ in residence well being, hospice

Medline, CareXM ink unique settlement to fight ‘triage chaos’ in residence well being, hospice

First-Name Decision know-how connects sufferers and caregivers with a clinician on the primary name

NORTHFIELD, Unwell. and SILICON SLOPES, Utah, Jan. 24, 2023 /PRNewswire/ — Business leaders Medline and CareXM at the moment introduced an unique advertising and distribution settlement to service the house well being and hospice (HHH) trade. The partnership between the 2 corporations is laser-focused on leveraging know-how to alleviate on a regular basis challenges of affected person triage to assist scale back employees burnout.


HHH companies are experiencing elevated name volumes, staffing challenges, excessive burnout and maxed-out sources. Whereas outsourcing affected person calls is nothing new for these companies, it usually ends in poor care outcomes, inconsistency in service, decrease affected person high quality scores and better prices.

CareXM’s CXM delivers “First-Name Decision.” CXM is a clinician-built and supported know-how that swiftly and precisely connects sufferers and caregivers with clinicians the very first time, by managing overflow calls. There aren’t any lengthy maintain occasions, and no ready round for message-delivery and callbacks.


CareXM’s resolution is buoyed by the corporate’s coast-to-coast registered nurse community. The know-how intelligently guides incoming calls to accessible suppliers, and when crucial, redirects and dietary supplements these sources with CareXM’s 100-plus registered nurses. The result’s a 24/7/365 First-Name Decision for anxious sufferers and caregivers. This Software program with a Service (SwaS) elevates the affected person expertise in addition to that of discipline clinicians attempting to navigate the dilemma of caring for a single affected person, whereas additionally managing different incoming calls.

CareXM’s triage options are scalable and sustainable, enabling companies the pliability of working with their very own sources, till capability, after which having fun with the peace of thoughts and confidence that CareXM clinicians can deal with the overflow name quantity. The distinctive skill of CareXM to take extra calls solely when an company wants them permits company name facilities to handle the next name quantity extra effectively. Strong reporting on calls permits companies to anticipate affected person wants earlier than calling in, rising affected person satisfaction and bettering outcomes.

“Employees retention and burnout is suppliers’ most pressing drawback,” says Shawn Scott, vp of strategic enterprise improvement at Medline. “Company admins want ‘now’ know-how options to empower clinicians to spend extra time on the affected person in entrance of them. CareXM transforms triage chaos by getting sufferers to the suitable particular person and giving nurses the reduction they have been craving,” he added.

Beneath the phrases of the multi-year settlement, prospects of each organizations profit from value-added options and custom-purchasing alternatives. Medline prospects will obtain most popular pricing on CareXM’s best-in-class product choices.

“Medline has lengthy been an trade chief in partnering with best-in-class options that dramatically influence the way in which post-acute care corporations ship care,” mentioned Ellen Kuebrich, senior vp of enterprise improvement at CareXM. “This partnership really gives residence care and hospice companies with an modern method to deal with twice the affected person quantity at half the price.”

The CareXM know-how, invented by, constructed by, and serviced by clinicians, is relied on by seven of the highest ten HHH organizations within the nation. In 2022, CareXM’s know-how platform was nominated for a 2023 American Nursing Affiliation ANA Innovation Award.

About Medline

Medline is a healthcare firm; a producer, distributor, and options supplier targeted on bettering the general working efficiency of healthcare. Partnering with healthcare methods and amenities throughout the continuum of care, Medline gives the scientific and provide chain sources required for long-term monetary viability in delivering high-quality care. With the size of one of many nation’s largest corporations and the agility of a family-led enterprise, Medline is ready to put money into its prospects for the longer term and quickly reply to a dynamically altering market with personalized options. Headquartered in Northfield, Unwell., Medline has 34,000+ workers worldwide and does enterprise in additional than 125 nations and territories. Study extra about Medline at

About CareXM

CareXM’s “built-by nurses, for nurses” triage software program and on-demand clinicians ship a personalized, confirmed resolution that seven of the top-10 HHH organizations, in addition to small suppliers servicing city or distant areas depend on. The CareXM providing is a novel mix of individuals, course of and know-how that permits suppliers to sustainably scale and burnout-proof their organizations, whereas concurrently reducing prices, and elevating outcomes CareXM’s best-of-breed name routing, recording, and reporting platform operates from a “Minutes Matter” dedication, Partnering with CareXM reduces expensive Emergency Room visits and 911 calls and improves CAHPS and HCAHPS scores.


Medline Contact:
Stacy Rubenstein, (847) 949-2286
[email protected]  

CareXM Contact:
Jennifer J. “jjj” Johnson, (801) 322-5526
[email protected] 

SOURCE Medline